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Overall rating: 5.0 / 5 from 2 reviews.
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"Excellent customer service. My bag’s zipper broke while it was still under warranty, and the company promptly sent me a brand-new replacement without any hassle. The process was smooth and professional, and I really appreciate how they stood behind their product. Very satisfied!"
"We had purchased a large spinner suitcase that developed a problem with the zipper that was covered under the warranty during the warranty period. Filing a claim was easy, was vetted, and a new replacement was shipped to us at no cost. All of our suitcases are SWISSGEAR and I cannot say enough positives about the overall quality and durability of their products. Coupled with our recent warranty claim response, I'm persuaded that our trust in the product and the company has been validated. Will definitely continue to buy from this brand."
